imofix.io · 2026
Open positions.
imofix.io is the leading provider for tenant requests in Swiss property management. For our next step we are looking for two key roles.
Our ambition
This is tenant service.
This is order management.
If rebuilding an industry that has run on Excel and e-mail for thirty years appeals to you — you are in the right place.
Position 01
Product Owner / Requirements Engineer
Starting now · 80–100% · Zug · Zurich · Bern · Home office · Excellent German and English
«This is tenant service.» and «This is order management.» — those are not just claims, they are our standard. At imofix.io we are rebuilding how the property industry works: smooth, efficient and structured processes for tenants, property managers and craftsmen.
As Product Owner / Requirements Engineer you turn that standard into a built product. You are the essential bridge between what the market needs and our development. You know that real value comes from simplification and precise functionality — for tenant service just as much as for pragmatic order management without percentage cuts for craftsmen.
Your core tasks
- Product strategy for everyday work: You develop imofix.io further in functional terms — always with the goal of making everyday work simpler for tenants and craftsmen through clear, useful software.
- Requirements engineering: You turn customer feedback into granular needsheets and functional concepts (including mockups) that meet our Definition of Ready standard 100 %.
- Simplification & MVP: You break large plans down into sensible, testable increments.
- Architecture & integration: You manage dependencies on partner ERPs (e.g. GARAIO REM) and other systems, so order and service processes run without gaps.
- Quality & testing: You define clear acceptance criteria, test them and own the sign-off before go-live.
How you work with AI
You use AI where it brings real benefit — without losing the deterministic focus. Your development path is part of the role:
- Level 1 — use standard tools for individual tasks
- Level 2 — build simple, reusable workflows for your own work
- Level 3 — independently develop productive AI and automation systems with clear quality control
- Level 4 — build robust systems (e.g. DoR agents) that measurably change how the team works and what it delivers
The principle: the final judgement stays with you. As little AI as necessary, as much determinism as possible.
Your profile
- You bring demonstrable experience or a qualification as product owner or requirements engineer.
- You translate complex matters from vague input into solid, benefit-driven product cases.
- You stand out through strong attention to detail, a structured way of working and ownership.
- You have a solid technical understanding (APIs, system architecture) and experience with prototyping.
- An understanding of the property industry or of managing craftsmen’s orders is a strong plus.
- In the hiring process you show on a real case how a vague request becomes a watertight requirement — using AI tools is explicitly welcome.
- We are looking for experienced seniors as well as hungry juniors with the right energy and a maker mentality.
How we measure success together — the first 3 to 6 months
- Fitting solutions are designed that create real benefit
- Visibly shorter paths from idea to go-live — less rework, because acceptance criteria were set in advance
- Dependencies on partners were spotted early instead of becoming a blocker later
Position 02
Customer Success Manager
Starting now · 80–100% · Zug · Zurich · Bern · Home office · German, English and French
«This is tenant service.» and «This is order management.» — we are building the benchmark for the property industry. With imofix.io we make everyday work more efficient for property managers, tenant service self-evident for tenants and order handling as transparent and simple as possible for craftsmen.
As a dedicated Customer Success Manager you are — together with sales — the voice of our customers: property managers, craftsmen and tenants. You build support structures that scale, run implementation projects with confidence and keep feeding our product team with data-based feedback, to make imofix.io a little better every day.
Your core tasks
- Proactive customer care: You run check-ins and regular reviews with property managers to make sure they succeed with imofix.io.
- Onboarding & training: You lead implementation projects and webinars, so property managers and partners get comfortable with our order management and tenant service.
- Helpdesk & support: You own the inbound process for helpdesk tickets and improve the support architecture for all our user groups.
- Knowledge transfer & AI service: You build our self-service knowledge base (help center) for tenants and property managers and steer the «AI memory» that supports our users quickly and precisely.
- Feedback loop to the product: You prepare support trends and usage gaps on a data basis, so development can derive direct improvements for order management and service.
How you work with AI
You automate your groundwork with AI — summaries, follow-ups, research — and regularly test the AI-supported service search against real cases to close gaps in the help center. Your development path is part of the role:
- Level 1 — use standard tools for individual tasks (draft replies, summaries, translations)
- Level 2 — build simple, reusable workflows for support processes (ticket triage, follow-ups, reporting)
- Level 3 — independently develop productive AI and automation systems with clear quality control (e.g. self-service answers straight from the knowledge base)
- Level 4 — build robust systems, e.g. the «AI memory» including governance (currency, retention, approvals), that measurably change service quality
The principle: the final judgement stays with you — and whatever needs relationship, escalation and guidance through change stays deliberately personal.
Your profile
- You have experience in customer success or account management (SaaS), ideally around property managers.
- You communicate as an equal — with a tenant, a craft business or the management of a property company.
- You do not just extend processes, you actively restructure them to guarantee scalability.
- You have a strong affinity for digital and AI tools and can put technical knowledge into words people understand.
- You work solution-oriented (ownership) and keep a clear head even with complex requests.
- Whoever wants to but cannot yet, can be helped: experienced senior or highly motivated junior — if you live our maker tone, you fit with us.
What we offer
Real ownership. From day one.
Direct impact
Your work goes straight into production. No intermediate layers.
Home office
Offices in Zug, Zurich and Bern — no attendance requirement.
More efficient with AI
We use AI consistently, for speed and quality.
International team
Slack, short decision paths.
Shape things, do not administer them
You take responsibility and actively shape your area.
Market-appropriate pay
Details in a personal conversation.
Ready?
Apply now.
Write to us about what drives you and what you want to achieve — your CV shows what you can do.
Go to the application formNothing that fits? We also welcome your speculative application.